Frequently Asked Questions

Shipping

When will my order ship?

Please allow up to five business days for order processing. We will ship your order as soon as possible and you will be updated via email with tracking information as soon as the status of your order changes.

If your package is delayed and your product arrives in less than perfect condition, simply contact us at support@marcoicecream.com within 24 hours of the delivery time. Our customer service team will promptly review your order for a replacement on the next available shipping date.

How do I track my order?

Tracking numbers are sent out as soon as your order ships to the email address on your order. If you have any questions about the status of your order, please email us at hello@marcoicecream.com.

What if my package does not arrive?

E-mail us at hello@marcoicecream.com. We’ll do our best to work with the carrier to resolve, though please note we are not responsible for errors in order or address entry which result in our shipping company not being able to deliver.

What do I do if I want to cancel or modify my order?

We try to ship orders as quickly as possible, which means we might not catch your order in time to adjust or cancel it. If you need to cancel or modify your order, please contact hello@marcoicecream.com before 8 am the morning after you placed your order and we will do our best to accommodate your request.

What do I do if I want a refund?

In the unlikely event you realize that ice cream is no longer your thing and the world is a cold dark place, please send us an email at hello@marcoicecream.com within 14 days of receipt of your package and we will refund your purchase.

Nutrition facts and ingredients for each flavor.

Aztec Chocolate
MILK, CREAM, SUGAR, CHOCOLATE (CACAO BEANS, CANE SUGAR, COCOA BUTTER, SUNFLOWER LECITHIN, AND VANILLA BEANS), COCOA POWDER PROCESSED WITH ALKALI, NONFAT DRY MILK, ANCHO CHILE, CINNAMON, CHILE DE ARBOL, VANILLA EXTRACT, LOCUST BEAN GUM, GUAR GUM

Ginger Dreamsicle
SOUR CREAM, MILK, CREAM, ORANGE JUICE CONCENTRATE, SUGAR, GINGER, GINGER EXTRACT, ORANGE EXTRACT, SODIUM CITRATE, CARDAMOM, RED CHILI EXTRACT, PECTIN, GUAR GUM

Thai Coco-Lime
COCONUT CREAM, MILK, CREAM, SUGAR, NONFAT DRY MILK, GOCHUGARU CHILI POWDER, NATURAL FLAVORS, LIME JUICE POWDER, LIME EXTRACT, VANILLA EXTRACT, LOCUST BEAN GUM, GUAR GUM

Vanilla Chai
MILK, CREAM, SUGAR, NONFAT DRY MILK, VANILLA EXTRACT, GINGER, CINNAMON, CARDAMOM, FENNEL, XANTHAN GUM, CLOVES, GUAR GUM, CARRAGEENAN, BLACK PEPPER

Spicy PB Caramel
MILK, CREAM, NATURAL PEANUT BUTTER BASE (DRY ROASTED PEANUTS, EVAPORATED CANE SUGAR, PEANUT OIL, SALT), SALTED CARAMEL (CORN SYRUP, SWEETENED CONDENSED WHOLE MILK (MILK, SUGAR), SUGAR, WATER, BUTTER (CREAM, SALT), SEA SALT, PECTIN, NATURAL FLAVOR), SUGAR, NONFAT DRY MILK, ALEPPO PEPPER, CHILE DE ARBOL, GUAR GUM, XANTHAN GUM, CARRAGEENAN

Provençal Strawberry
MILK, CREAM, STRAWBERRIES, STRAWBERRY PUREE CONCENTRATE, SUGAR, NONFAT DRY MILK, LAVENDER EXTRACT, FENNEL, ANISE EXTRACT, GUAR GUM, CAROB GUM

Turkish Mocha
MILK, CREAM, SUGAR, SEMI-SWEET CHOCOLATE (SUGAR, CHOCOLATE, COCOA BUTTER, SOY LECITHIN, VANILLA EXTRACT), NONFAT DRY MILK, COFFEE, ESPRESSO, CARDAMOM, SALT, GUAR GUM, CAROB GUM

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